Privacy Policy

Malo’c Moto (“Malocmoto”, “we”, “us”) operates this website (the “Site”), which lets you discover our touring motorcycles available for rent in Saint-Malo and send a quote request with a view to making a booking (the “Services”). The Site is powered by Shopify, which enables us to provide you with the Services. Payment is not made on the Site: it is used only for quote requests and bookings.

This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a quote or booking request, or communicate with us in any other way. In the event of any conflict between our Terms of Service and this Policy, this Policy prevails with respect to the collection, processing and disclosure of your personal information. By accessing and using our Services, you acknowledge that you have read this Policy and understand its terms.

1. Personal information we collect

The term “personal information” means information that identifies you or can reasonably be linked to you. It does not include anonymized information. The Site does not offer customer accounts: we only collect the information you choose to send us, as well as certain technical data. Depending on how you use the Services, this may include:

• Contact details: first and last name, address, phone number and email address.
• Information related to your quote or booking request: desired motorcycle, rental dates and duration, pick-up and return location and times, and any details you choose to share with us (for example, information about your driving licence).
• Your communications with us: the information you send us via form, email, phone or any other means.
• Device information: information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information: information about how you interact with the Site, including how and when you access it.

As no payment is made through the Site, we do not collect your bank card numbers or banking details through it.

2. Sources of personal information

We collect personal information:

• Directly from you, when you fill in a quote request, make a booking, contact us or provide us with your information in any other way;
• Automatically through the Site, from your device, including through cookies and similar technologies;
• From our service providers, who process your information on our behalf (for example Shopify).

3. How we use your personal information

We use your personal information for the following purposes:

• Processing your quote requests and managing your bookings: preparing your quote, recording, confirming, changing or cancelling your booking, preparing the motorcycle, arranging pick-up and return, and checking that you meet the rental requirements.
  Legal basis: performance of a contract or of pre-contractual steps taken at your request.
• Communicating with you: responding to your requests, informing you about your booking and providing customer service.
  Legal basis: performance of a contract and legitimate interest.
• Marketing: with your consent where required by law, informing you of our offers, new products and news. You can unsubscribe at any time, using the link provided in our messages or by contacting us.
  Legal basis: consent or legitimate interest.
• Security and fraud prevention: securing the Site, and detecting and preventing fraudulent, illegal or malicious activity.
  Legal basis: legitimate interest.
• Improving the Site: understanding how the Site is used in order to adapt and improve it.
  Legal basis: legitimate interest, or consent for non-essential cookies.
• Legal obligations: complying with applicable law, responding to requests from competent authorities, and establishing or defending our rights in the event of a dispute.
  Legal basis: legal obligation and legitimate interest.

4. How we disclose personal information

We may disclose your personal information to third parties for legitimate reasons, including:

• Shopify and our providers who supply services on our behalf (hosting, IT management, data analysis, messaging, customer service, etc.);
• At your request or with your consent, for example through social media widgets or other integrations;
• In connection with a business transaction (merger, sale, bankruptcy), to comply with a legal obligation (court orders, requests from authorities), to enforce our terms or to protect our rights, or those of our customers or third parties.

We do not sell your personal information.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to enable us to provide and improve them. The information you submit on the Site is transmitted to Shopify and to third parties that may be located in countries other than the one where you reside.

We also use certain Shopify features that rely on data from your interactions with our site, with other merchants and with Shopify. In this context, Shopify is responsible for processing your personal information, including for responding to your requests to exercise your rights. To learn more about how Shopify uses your information and about your rights, see privacy.shopify.com/en.

6. Cookies

The Site uses cookies and similar technologies that are necessary for its operation or intended to measure its audience and improve your experience. You can accept, refuse or configure non-essential cookies at any time from the banner provided for this purpose or from your browser settings.

7. Third-party websites and links

The Site may contain links to websites operated by third parties. We recommend that you read their privacy policies. We are not responsible for the privacy, security or content of these websites. Information you share in public or semi-public spaces, including on social networks, may be visible to other people.

8. Minors

Our Services are intended for adults. We do not knowingly collect personal information about minors. If you are the parent or guardian of a child who has provided us with their information, please contact us to request its deletion.

9. Security and retention of your information

Security

No security measure is perfect and we cannot guarantee absolute security. The information you send us may not be secure during transmission: we recommend that you do not use unsecured channels to send us sensitive information.

Retention periods

We keep your personal information only for as long as necessary for the purposes described above:

• Quote requests, bookings and customer relationship: for the duration of the business relationship, then for up to 5 years, corresponding to the limitation period, unless a longer retention period is required by law;
• Quote requests with no follow-up: 3 years from our last contact with you;
• Marketing data: 3 years from our last contact with you.

10. Your rights and choices

Depending on where you live, you have all or some of the following rights, which are not absolute and may be subject to exceptions provided by law:

• Right of access to your personal information;
• Right to rectification of inaccurate information;
• Right to erasure of your information;
• Right to restriction of processing and right to object to processing, including for marketing purposes;
• Right to data portability of your information;
• Right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal;
• Right to set directives regarding what happens to your data after your death;
• Managing communications: you can unsubscribe from our promotional communications at any time. We may still send you non-promotional messages, for example about your booking.

How to exercise your rights

To exercise these rights, contact us using the details below. We may need to verify your identity before processing your request, and we will respond within the time limits set by law. We will not penalize you for exercising your rights.

11. Complaints

If you wish to file a complaint about the processing of your personal information, please contact us first using the details below. You also have the right to lodge a complaint with the data protection authority of the place where you live. In France, this is the Commission nationale de l’informatique et des libertés (CNIL): www.cnil.fr.

12. International transfers

We may transfer, store and process your personal information outside the country where you live. Where such transfers take place outside the European Economic Area or the United Kingdom, we rely on recognized mechanisms, such as the European Commission’s standard contractual clauses or any equivalent agreement issued by the competent UK authority, unless the transfer is made to a country recognized as providing an adequate level of protection.

13. Changes to this Policy

We may update this Policy at any time, in particular to reflect changes in our practices or for operational, legal or regulatory reasons. The revised version will be published on the Site with a new “Last updated” date.

14. Contact

For any question about our privacy practices or to exercise your rights:

• Email: contact@malocmoto.fr
• Phone: +33 (0) 6 98 78 23 45
• Mail: Malo’c Moto, 77 Boulevard des Talards, 35400 Saint-Malo, France

For the purposes of applicable data protection law, we are the controller of your personal information.